Job openings at Flourish

About You

You are detail oriented with focus on accuracy and integrity as you work with and present data. You have sound judgment in determining when to prioritize speed versus quality. You work hard to first understand the root problem that your customers are trying to solve when they ask for data or analysis and you have the experience and technical skills to devise effective, scalable solutions to meet their needs in a timely manner.

You strive for clarity and consistency in communicating with others, avoiding unnecessary jargon, acronyms, etc. You have the ability to develop expert-level knowledge in multiple areas of a business and to discuss these topics with other experts and non-experts alike. You are creative when it comes to thinking through data and apply advanced conceptual thinking and rigorous analytical methodology where possible.

You are seeking a small, fast-moving, and high-performing team where you will have the opportunity to make a real impact on all parts of the business as it grows and evolves. You want to help build a company and work with like-minded people.

About the Role

Your work will provide a critical contribution by delivering reporting, analysis and insights derived from a variety of data sources to partners across the Flourish business. You will work in an agile manner to deliver meaningful value to your internal customers and be responsible for managing your own time and workstream. You will architect and develop data transformation pipelines as well as analytics, insights and dashboards. You have a strong grasp of best practices for data warehousing and Business Intelligence without getting caught up with orthodoxy.

You thrive in a work environment that requires strong critical thinking skills and self-direction, as well as constant collaboration. You can give and receive thoughtful feedback, and are excited to start on the next iteration of your work. Your work will enable the Flourish team to monitor and measure the business and progress towards our goals.

Principal Responsibilities

• Support company growth by providing clients with an excellent, white-glove client experience across phone, email and chat, including technical support
• Work closely with internal stakeholders, including product teams, sales, and relationship management, to effectively resolve client issues
• Conduct routine client outreach to address account servicing issues and participate in ad hoc projects and initiatives as needed
• Assist with the review and onboarding process for new accounts
• Develop and maintain external client support materials, from email templates to call scripts to FAQs
• Participate in support center scheduling, aligning staffing and hours of availability to inbound client demands
• Real time queue management for phone support
• Define and implement short-term business strategies to improve client experience and increase support team efficiency
• Training and development of new support representatives, including development of training materials
• Ensure all support-related tasks are completed in a timely matter, including working past the close of support hours as needed
• Must be able to work West Coast hours (9am - 5pm PT) and have flexibility to cover other US timezones as needed

Minimum Qualifications

• Bachelor’s Degree in science, technology, engineering or math or equivalent experience
• 5+ years working in business intelligence, analytics, data engineering, data science or similar related technical work
• Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information.

Preferred Qualifications

• Strong skills with SQL and data transformation frameworks (e.g. DBT, SQLmesh)
• Experience working with BI visualization tools (e.g. QuickSight, Tableau, Power BI, Looker)
• Medium to Strong skill with Python and Python-related ecosystem for data engineering (e.g. Pandas, Polars, NumPy, etc.)
• General experience working with a major cloud provider (e.g. AWS, Azure, Google Cloud)
• Ability to set and stick to deadlines, allowing for shifting priorities while engaged in concurrent workstreams
• Ability to work with minimal supervision, exercising ownership of projects from start to finish
• Strong written and verbal communication skills are essential
• Strong presentation skills are essential, including: group speaking and data visualization
• Proven history of assembling and presenting analysis to non-data specialist audiences
• Experience building automated dashboards, reports and analyses, from development to production
• MS or PhD in Computer Science, Math, Physics or Engineering
• Experience working on shared data pipelines from inception through to production
• Experience working collaboratively with source code control (e.g. Github)
• Experience working within a heavily regulated industry
• Experience working in a startup, growth stage company, or similar environment

At Flourish, we focus on ensuring fair, equitable pay by providing competitive salaries, along with bonus and incentive opportunities and benefits for all employees.

Base Salary Range: $124,800 - $163,800 plus bonus